As we discussed in Part 1, Customer Service is a mindset spanning all aspects of the customer lifecycle. When things go sideways you get into the Customer Support part of the equation. This week is about how – and how not – to react in those situations.
There are so many farm grants out there, and it’s free money! Or is it? We talk about what’s available, how to leverage the opportunities and what to put in Chapter 6.
Delighting your existing and potential customers with great service isn’t always easy when you’re knee-deep in the field. However, you’ll be knee-deep in unsold inventory if you don’t prioritize it. Plus, some new audio stuff to announce!
It’s Part 2 of the Scientific Method, but this time we’re taking the methodology to your business. There’s nothing magical about this: framing the right question, gathering data and removing bias will point you in the right direction in the field and on the spreadsheet.
How do you know when it’s time to take that next step? There are many different ways to grow, and many reasons to do it. Also, since this is us, there are lots of misleading reasons that should be red flags and make you think twice.
When are your cones ready to harvest? How much water should you use? What happens when you spray here but not there? Well you did the same things last year, do you remember what happened? Were you taking notes to refer back to now? Take control of your Information Destiny (patent-pending @hopnology).
We get personal with some stories about owning a business with your friends and family. How do you separate your personal life from your business?
This week we discuss processing. What do you need to know if you’re outsourcing this activity? Also, we get our first sponsor (sell-outs!) and give props to Chadwick Boseman.
This episode is mostly about getting ready for harvest, but we do start out with some discussion of labor and demand during this strange year. Also Gunk, Shnibbins, Goop, Coyotes & Frogs.
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