As we discussed in Part 1, Customer Service is a mindset spanning all aspects of the customer lifecycle. When things go sideways you get into the Customer Support part of the equation. This week is about how – and how not – to react in those situations.
We wouldn’t be hopnology if we didn’t talk for a bit about hop growing. You don’t need to have acres upon acres or be a pesticide guru to grow enough backyard hops to use in your own brews. If our usual sciency-science deep dives are too much, this is for you. NOTE: Audio for this […]
Turn down your volume as we scream Crown Rot! We hope you enjoy this discussion of mushy, moist crown rot. Plus, can profanity solve your farming woes?
There are so many farm grants out there, and it’s free money! Or is it? We talk about what’s available, how to leverage the opportunities and what to put in Chapter 6.
Welcome to Backyard Brewfarm! To no one’s surprise I complain about lactose less than 5 minutes into this episode. We get into Saisons, kapoor basil, chicory and more. Lots of great new t-shirt quotes in this one as well.
Here it is: the first episode (minisode?) of BYBF. This is really the intro “why are we doing this” episode. Tomorrow (Thursday) we’ll launch the first real content episode, and then we’ll have biweekly releases in addition to the usual hopnology silliness. Tell your homebrewing friends! Tell your homebrewing enemies! BYBF is here.
Delighting your existing and potential customers with great service isn’t always easy when you’re knee-deep in the field. However, you’ll be knee-deep in unsold inventory if you don’t prioritize it. Plus, some new audio stuff to announce!
Moving hops from Point A to Point B. Pretty simple, right? Not so much.
Orthonasal and Retronasal aroma differences. Because calling it “what’s that smell” was just going to be too easy.
Let’s talk about drying. Again. A rare case where we replace “do whatever you want” with “do it this way, or it’s wrong”.